Return, Refund & Cancellation Policy

Before Dispatch: You may cancel your order free of charge at any time before the consignment is handed over to our transport partner (within 12 to 24 hours of placing the order). A 100% full refund will be processed back to your original payment method (Razorpay / UPI / Bank Transfer) within 3–5 business days.

After Dispatch: Once the goods are in transit with the logistics carrier, orders cannot be cancelled mid-transit due to specialized temperature-sensitive handling for live bacterial consortia.

We take full responsibility for product delivery. If your canisters or bottles arrive damaged, leaked, or with a broken seal:

• Take a clear photo or short video of the damaged container at the time of delivery.
• Notify our team within 48 hours of delivery via WhatsApp (+91 8977656444) or email ([email protected]).
• We will immediately dispatch a free replacement via express transport at zero extra cost, or issue a 100% refund at your option.

Eligible Returns: Unopened, unadulterated canisters with intact factory induction foil seals can be returned within 7 days of delivery if you ordered an incorrect formulation.

Biosecurity Seal Policy: Opened containers or bottles with broken induction seals cannot be returned or refunded once exposed to farm environmental conditions. This policy protects all coastal farmers from cross-contamination and ensures the microbial potency of our live probiotic consortia.

Approved refunds are credited directly to your original payment source (Credit/Debit Card, Net Banking, UPI, or Razorpay wallet).

Processing Window: Refunds are initiated within 24 business hours of approval and reflect in your account within 3 to 5 banking days.