Shipping, Delivery, Return & Refund Policy
Last Updated: October 2026 | Compliant with Google Merchant Center, Indian E-Commerce Consumer Protection Rules & Coastal Aquaculture Authority (CAA) Biosecurity Standards
Our Direct-to-Farmer Guarantee
At Next Farm Bio Sciences, all biological inputs, probiotics, and aquaculture water conditioners are formulated and packaged under strict ISO 9001:2015 sterile protocols in our Vijayawada facility. Every batch leaves our facility sealed with induction foil tamper-evident caps to safeguard farm biosecurity and ensure maximum viable CFU potency upon pond application.
1. Shipping & Delivery Matrix
We partner with trusted express aquaculture transport carriers (Navata Road Transport, BMPS, DTDC, and direct logistics networks) to ensure rapid dispatch directly to your farm gate or local delivery hub.
Andhra Pradesh & Telangana
- Dispatch Window: Within 12–24 business hours.
- Transit Time: 1–2 business days to major aquaculture belts (Kaikaluru, Bhimavaram, Eluru, Bapatla, Ongole, Nellore, Vizag).
- Freight Charges: Free shipping on qualifying orders or standard flat rate calculated at checkout.
Rest of India (National Delivery)
- Dispatch Window: Within 24 business hours.
- Transit Time: 3–5 business days (Tamil Nadu, Odisha, Gujarat, West Bengal, Maharashtra, Karnataka).
- Tracking: Live consignment tracking number provided via SMS and WhatsApp.
2. Order Cancellation Policy
Before Dispatch: You may cancel your order free of charge at any time before the consignment is handed over to our transport partner (typically within 12 to 24 hours of placing the order). A 100% full refund will be processed back to your original payment method (Razorpay / UPI / Bank Transfer) within 3–5 business days.
After Dispatch: Once goods have been handed over to the logistics carrier, orders cannot be cancelled mid-transit due to strict temperature-controlled biological inventory protocols.
3. Transit Damage & Leakage Guarantee
We take full responsibility for product integrity during transit. If your canisters, pouches, or bags arrive damaged, punctured, leaking, or with a breached seal:
- Take a clear photograph or short video showing the damaged container, label, and batch number upon delivery.
- Notify our team within 48 hours of delivery via WhatsApp (+91 8977656444) or email ([email protected]).
- We will immediately dispatch a free replacement via express transport at zero extra cost, or issue a 100% immediate refund to your original payment method.
4. Return Window & Biosecurity Conditions
Eligible Returns (7-Day Return Window)
Customers may return products within 7 days after delivery provided the product is in its original, unopened condition with the factory induction foil seal, tamper-evident neck band, and outer packaging intact and unaltered.
Biological Ineligibility Clause
Opened canisters, powders with unsealed liners, or bottles with broken induction seals cannot be returned once exposed to farm environmental conditions. This policy protects commercial shrimp farms from horizontal cross-contamination and ensures the microbial potency of all live probiotic consortia.
How to Return Products:
- By Mail / Carrier: Pack unopened products in their original protective carton and ship to our Vijayawada facility. Contact us for a return authorization number (RMA).
- In-Person Drop-Off: You may drop off eligible returns directly at our Vijayawada central logistics depot during standard business hours (Mon–Sat, 9:00 AM – 6:30 PM).
- Return Shipping Costs: Free return shipping if the return is due to our error or transit damage. For farmer remorse or wrong formulation selection, the customer covers the return freight.
5. Refund Processing & Timelines
Once your returned package is received and inspected at our Vijayawada facility:
- Inspection Approval: Completed within 24 business hours of physical receipt.
- Refund Method: 100% refund is initiated back to your original source of payment (Razorpay, UPI ID, Net Banking account, or Debit/Credit card).
- Settlement Window: Refund reflects in your bank statement within 3 to 5 banking days depending on your issuing bank.
Physical Facility & Return Address
For returns, consignments, or technical support, contact or dispatch to our central logistics facility:
Next Farm Bio Sciences Pvt. Ltd.
D.No. 40-1-62, Madhava Plaza, New Autonagar
Vijayawada, Krishna District, Andhra Pradesh – 520007, India